Vedanta Recruitment 2023

The Help Desk is responsible for providing first-line technical support to Vedanta's employees. This role will work closely with the IT team to resolve employee technical issues and ensure that Vedanta's IT systems are running smoothly.

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Responsibilities:

• Respond to and resolve employee technical support tickets.
• Provide technical support to employees over the phone, email, and in person.
• Diagnose and troubleshoot technical issues.
• Escalate complex issues to the IT team.
• Maintain the Help Desk knowledge base.
• Track and report on Help Desk metrics.

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Skills:

• High school diploma or equivalent.
• 1+ years of experience in a technical support role.
• Strong knowledge of basic computer hardware and software.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.