Vedanta Recruitment 2023

The Customer Service Supervisor is responsible for supervising and managing the customer service team. Duties include overseeing the day-to-day operations of the team, resolving customer issues, and ensuring that customer satisfaction goals are met. The Customer Service Supervisor also works with other departments to ensure that customer service is aligned with the company's overall goals.

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Responsibilities:

• Oversee the day-to-day operations of the customer service team
• Resolve customer issues
• Ensure that customer satisfaction goals are met
• Work with other departments to ensure that customer service is aligned with the company's overall goals
• Train and develop customer service representatives
• Conduct performance reviews of customer service representatives
• Stay up-to-date on the latest customer service trends and techniques

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Skills:

• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with customer service software