Position title
Zoho Recruitment 2023 - Fast Job - Customer Care Executive Post
Job Location
India
Remote work from: IND
Base Salary
USD11,500-USD17,500 Per month
Qualifications
Graduate/12th Pass
Employment Type
Full-time
Description
Zoho Recruitment 2023
Zoho, a global technology company, is seeking a dynamic and customer-centric Customer Care Executive to join our team. As a Customer Care Executive, you will play a crucial role in providing exceptional customer service, resolving customer inquiries, and maintaining a positive and welcoming customer experience. The ideal candidate will possess strong communication, interpersonal, and problem-solving skills, with a passion for customer service and a commitment to exceeding customer expectations.
Zoho Jobs For Freshers
Responsibilities:
- Provide prompt, professional, and empathetic customer service to Zoho's global customer base, handling inquiries, complaints, and concerns across various channels, including phone, email, and chat.
- Effectively resolve customer issues, identifying root causes, developing solutions, and implementing resolutions in a timely and satisfactory manner.
- Maintain accurate and up-to-date customer records, ensuring compliance with data privacy regulations and providing easy access to customer information.
- Proactively identify and address customer needs, offering personalized support and going the extra mile to exceed customer expectations.
- Gather and analyze customer feedback, identifying areas for improvement and contributing to the continuous enhancement of Zoho's customer service strategies.
Zoho Careers
Skills:
- Strong communication and interpersonal skills, with the ability to interact effectively with diverse customers from different cultural backgrounds, build rapport, and address customer concerns empathetically.
- Excellent problem-solving and conflict resolution skills, with the ability to identify root causes of customer issues, develop creative solutions, and implement resolutions effectively.
- Proactive and customer-centric approach, with a passion for providing exceptional customer service and exceeding customer expectations.
- Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and work independently and as part of a team.
- Attention to detail and accuracy, ensuring the integrity of customer information and maintaining a high standard of professionalism in all interactions.
Hiring organization
Date posted
December 2, 2023
Valid through
March 31, 2024
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