Zoho Recruitment 2023

The Customer Service Representative is responsible for providing excellent customer service to Zoho's customers. The ideal candidate will have strong communication skills, as well as the ability to solve problems and resolve customer issues.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate team as needed
• Provide excellent customer service to customers
• Document customer interactions
• Other duties as assigned

Zoho Careers

Skills:

• Strong communication skills, both written and verbal
• Ability to solve problems and resolve customer issues
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Ability to work under pressure
• Proficiency in Microsoft Office Suite