Zoho Recruitment 2023

Zoho Customer Care Associates are responsible for providing technical support to Zoho's customers. They work with customers to troubleshoot and resolve technical issues, and they also provide guidance and best practices on how to use Zoho's products and services.

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Responsibilities:

• Provide technical support to Zoho's customers on a variety of products and services, including Zoho CRM, Zoho Mail, Zoho Books, and Zoho Creator
• Troubleshoot and resolve technical issues
• Work with customers to understand their business needs and recommend solutions
• Provide guidance and best practices on how to use Zoho's products and services
• Collect and analyze customer feedback to improve Zoho's products and services

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Skills:

• Strong technical skills in cloud computing, including Zoho Cloud Platform
• Excellent problem-solving and troubleshooting skills
• Ability to communicate complex technical concepts to customers in a clear and concise way
• Strong customer service and interpersonal skills
• Ability to work independently and as part of a team