Zoho Recruitment 2024

Zoho, a global technology company, is seeking a dynamic and customer-centric Customer Care Executive to join our team. As a Customer Care Executive, you will play a crucial role in providing exceptional customer service, resolving customer inquiries, and maintaining a positive and welcoming customer experience. The ideal candidate will possess strong communication, interpersonal, and problem-solving skills, with a passion for customer service and a commitment to exceeding customer expectations.

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Responsibilities:

• Provide prompt, professional, and empathetic customer service to Zoho's global customer base, handling inquiries, complaints, and concerns across various channels, including phone, email, and chat.
• Effectively resolve customer issues, identifying root causes, developing solutions, and implementing resolutions in a timely and satisfactory manner.
• Maintain accurate and up-to-date customer records, ensuring compliance with data privacy regulations and providing easy access to customer information.
• Proactively identify and address customer needs, offering personalized support and going the extra mile to exceed customer expectations.
• Gather and analyze customer feedback, identifying areas for improvement and contributing to the continuous enhancement of Zoho's customer service strategies.

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Skills:

• Strong communication and interpersonal skills, with the ability to interact effectively with diverse customers from different cultural backgrounds, build rapport, and address customer concerns empathetically.
• Excellent problem-solving and conflict resolution skills, with the ability to identify root causes of customer issues, develop creative solutions, and implement resolutions effectively.
• Proactive and customer-centric approach, with a passion for providing exceptional customer service and exceeding customer expectations.
• Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and work independently and as part of a team.
• Attention to detail and accuracy, ensuring the integrity of customer information and maintaining a high standard of professionalism in all interactions.