Zomato Recruitment 2024

About Zomato

Zomato! The name that pops into your mind when you're hungry and looking for great food. They connect people with amazing restaurants, but they also work hard behind the scenes to make sure everything runs smoothly. That's where you come in!

The Position: BPO Executive (Customer Service)

Are you a people person with a helpful personality? Do you enjoy talking to people and resolving their questions? Then this exciting role at Zomato could be your perfect match! As a BPO Executive (Customer Service), you'll be the friendly voice on the other end of the phone or chat, helping both customers and restaurant partners with their Zomato experience.

What You'll Do (Key Responsibilities):

• • Be a customer champion! Assist Zomato users with any questions or issues they have about using the app or website.
  • Think of yourself as a restaurant whisperer! Help Zomato's restaurant partners with any questions they have about the platform.
  • Be a problem-solving detective! Listen carefully to customer concerns and find solutions to ensure a smooth experience for everyone.
  • Keep things informative! Provide clear and helpful information about Zomato's services and features.
  • Be a team player! Collaborate with other departments at Zomato to ensure all issues are addressed effectively.

What We're Looking For (Skills and Qualifications):

• You've completed high school or equivalent education.
• You've got excellent communication skills – both speaking and listening. You can connect with people from all walks of life.
• You're a patient and helpful person who enjoys assisting others.
• You're a computer whiz, comfortable using different programs and navigating the Zomato app/website.
• Bonus points if you have experience in customer service or a similar role!

Welcome Aboard, Newcomers and Service Stars!

This role is a fantastic opportunity for recent graduates or individuals with some customer service experience to launch their careers in a fast-paced and exciting environment. We're looking for enthusiastic and reliable individuals who are eager to learn and contribute to our team.

Why Join the Zomato Family? Build a Fulfilling Career Helping People!

• • Make a real impact: Help people discover great food and ensure restaurants have a smooth experience with Zomato.
  • Learn and grow: We offer training programs to help you develop your customer service skills and knowledge of the Zomato platform.
  • Competitive salary and benefits: We offer a fair wage and perks to take care of you.
  • Positive and collaborative work environment: You'll work with a supportive team in a fun and dynamic atmosphere.
  • Career development opportunities: Zomato is a growing company, so there's room to explore different opportunities in the future.

If You Want to Get Notifications about Various Jobs, Join our Telegram Channel Now and Get notified Daily about the Latest Jobs

How to Apply:

Ready to become the friendly and helpful BPO Executive (Customer Service) at Zomato? Head over to our careers page (https://www.zomato.com/careers) and search for "BPO Executive" or "Customer Service" positions. We can't wait to hear from you!

Be Part of the Zomato Experience!

As a BPO Executive (Customer Service) at Zomato, you'll play a vital role in ensuring a smooth and enjoyable experience for both Zomato users and restaurant partners. Your communication skills, problem-solving abilities, and positive attitude will be essential in making Zomato the best food discovery platform. So, are you ready to take on this exciting challenge and join a company that's passionate about food? Apply today!

General Overview

This role is a perfect fit for individuals who are outgoing, enjoy interacting with people, and have a knack for providing excellent customer service. You'll be responsible for handling customer inquiries and requests, resolving issues, and ensuring everyone has a positive experience using Zomato.

Duties and Responsibilities (More Details):

• Answer phone calls and respond to online chats from Zomato users and restaurant partners.
• Listen carefully to customer concerns and questions about using the Zomato app/website.
• Provide clear and helpful information about restaurants, menus, offers, and other Zomato features.
• Troubleshoot technical problems and find solutions to user issues.
• Escalate complex issues to the appropriate team within Zomato for further assistance.
• Maintain accurate records of customer interactions and keep track of resolutions.
• Follow Zomato's customer service guidelines and procedures.
• Stay up-to-date on new features and functionalities of the Zomato platform.

By joining Zomato as a BPO Executive (Customer Service), you'll gain valuable experience in customer service and the exciting world of online food delivery.

If You Want to Get Notification about Various Jobs, Join our WhatsApp Channel Now and Get notified Daily about Latest Jobs